ISLAMABAD, Feb 7 (APP): Wafaqi M
ohtasib has resolved a total of 193,028 complaints against the maladministration of government departments and provided relief worth Rs 4.898 billion to the citizens during 2023.
The M
ohtasib processed a record 194,099 complaints during 2023, with processing witnessing a surge of 18 per cent, while the disposal of complaints increased by 22 per cent, as compared to 2022.
Wafaqi M
ohtasib (Ombudsman) Ejaz Ahmad Qureshi briefed President Dr Arif Alvi who visited the office of Wafaqi M
ohtasib on Wednesday.
The president had a briefing on the complaints received and resolved by the Ombudsman to ensure promp
t relief to citizens during the year 2023, President Secretariat Press Wing said in a press release.
Briefing the president, the federal ombudsman highlighted the role and performance of th
e institution.
He informed that 193,028 complaints were addressed in 2023, with monetary relief of Rs 4.898 billion provided to the complainants.
Furthermore, on the recommendations of Wafaqi M
ohtasib, as many as 18,000 street children were enrolled in government schools in Islamabad.
The meeting was informed that 85.4 percent of Wafaqi M
ohtasib’s decisions were implemented last year, with efforts underway to further improve the ratio of the implementation.
It was stated that the increased use of technology in M
ohtasib had enhanced people’s accessibility, with 48,190 complaints registered online in 2023, marking an increase of 47 per cent from 2022. Similarly, 22,321 complaints were
received through M
ohtasib’s mobile App in 2023, representing a 21 per cent increase from 2022.
The meeting was also briefed on the Integrated Complaint Resolution System, processing 18,469 complaints in 2023, alongside M
ohtasib’s teams conducting Khuli Kutcheries and inspection visits to address people’s grievances against government agencies. Additionally, 2,113 cases were disposed of through the Informal Resolution of Disputes.
During the meeting, the steps taken for the facilitation and resolution of complaints filed by Overseas Pakistanis were highlighted.
The M
ohtasib further informed that the awareness campaign undertaken by the ombudsman had greatly increased its outreach and helped address people’s complaints at their doorsteps.
Highlighting the significance of M
ohtasib in the provision of expeditious justice and curbing corrupt practices, the President said that M
ohtasib was striving to promote good governance and deliver free-of-cost justice to people.
He stressed the need to further enhance awareness among the people about the role and s
ervices of M
ohtasib in providing timely justice against maladministration of government departments.
He urged the need to further expand the outreach of the M
ohtasib to far-flung areas of the country, besides improving people’s access to M
ohtasib by utilizing modern technology.
President Alvi lauded the performance of the Wafaqi M
ohtasib, stating that it was doing a remarkable job by providing promp
t relief to the people.
